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Information for Customers

Opening hours, directions to the Casino, getting here by public transportation, parking, cloakroom, dress code… Everything you need to know to have an unforgettable experience at the Casino de Charlevoix.

Information for Customers

Opening hours, directions to the Casino, getting here by public transportation, parking, cloakroom, dress code… Everything you need to know to have an unforgettable experience at the Casino de Charlevoix.

Casino packages
Casino packages

Casino Info

Opening Hours

October 14 to December 23, 2014
Monday to Thursday: noon to 11 p.m
Friday: noon to 3 a.m
Saturday: 11 a.m. to 3 a.m.
Sunday: 11 a.m. to 11 p.m.

Holiday period: December 24, 2014 to January 4, 2015
December 24, 25, 28, 29, 30: 10 a.m. to midnight
December 26, 27, 31: 10 a.m. to 3 a.m.
January 1, 2, 3: 10 a.m. to 3 a.m.
January 4: 10 a.m. to 11 p.m.

Note: Table games open one hour later according to the day. You can ask for information at the Customer Service counter or by phone at 418 665-5300 or 1 800 665-2274.

Admission

Access to the Casino is restricted to persons 18 years of age and older. Visitors appearing to be under age 25 will be requested to present a piece of government-issued photo ID.

The Casino is fully accessible to persons with limited mobility and wheelchairs are available on loan free of charge.

Security

The Casino de Charlevoix is equipped with highly sophisticated security and surveillance system, and security personnel are startegically posted both inside and outside the facility.

Collecting your Winnings

Game winnings are paid out in full and are non-taxable.

Information about the region

A UNESCO World Biosphere Reserve, the Charlevoix region is known for its great outdoor activities offering, its gastronomy and its artistic and cultural dynamism. Discover the activities in the area.

Directions

Located 150 km (95 miles) east of Quebec City and less than a 90-minute drive from the Québec’s Jean-Lesage International Airport, the Casino de Charlevoix and Fairmont Le Manoir Richelieu are easily accessible.

Address of the Casino de Charlevoix

183, rue Richelieu
La Malbaie (Québec) Canada G5A 1X8
Phone: 418 665-5300 or 1 800 665-2274 (toll-free)

Access by Motorcoach

Motorcoach services from Quebec City and Baie-Comeau to the Casino de Charlevoix

Schedule and Information
Intercar
Gare du Palais
320, rue Abraham-Martin
Quebec City, Québec
Phone: 418 525-3000 or 1 888 861-4592
www.intercar.qc.ca (In French only)

Access by Road

From Quebec City
From Quebec City, take Route 138 and follow the signs for La Malbaie. You can also take Route 138 till you reach Baie-Saint-Paul, then turn off and take scenic Route 362, which runs along the shores of the Saint-Lawrence River.

See Map

Services and Amenities

Free WIFI

Stay connected thanks to our FREE WIFI network. This service is offered in all our establishments, including the Hilton Lac-Leamy.

Banking Services and Currency Exchange

Although the Casino does not have a bank counter, the cashiers provide the following services:

  • Foreign currency exchange (U.S. dollars and Euros)
  • Direct withdrawals on debit card
  • Cashing of traveller’s cheques (Canadian, U.S. and Euro)

The Casino also provides six terminals for the following transactions:

  • Withdrawals
  • Cashing slot machine coupons
  • Withdrawal of Casino Privilèges points

Parking and Valet

Fees are charged for parking Levels P1, P2 and P3 located behind the Casino in order to free up nearby spaces for easy access by Casino Privilèges members. This measure was implemented in response to a number of comments from Casino customers who deplored the lack of space availability in this parkade during peak periods at the Casino and/or the Fairmont Le Manoir Richelieu Hotel.

Prestige members may always park free of charge in the parkade by presenting their membership card and parking stub at the Casino cashier's cage. Casino Privilèges members get a 50% discount on applicable fees.

It should also be noted that the other parking lots* on the site, which account for almost 70% of all available spaces, are always free of charge for all visitors, whether or not they are Casino Privilèges members. Look for signage on the site for directions to the various parking lots.

Fee structure
  • Less than 15 minutes: free
  • 15 minutes to less than 5 hours: $6 (Casino Privilèges members: $3)
  • 5 to 24 hours: $12 (Casino Privilèges members: $6)
Where to pay parking fees

Casino cashier's cage (Cash or debit)

Terminal wicket located by the Level P2 pedestrian exit (Cash or credit card: Visa, MasterCard, American Express)

Exit terminal on each level (P1, P2 and P3) (Credit card only: Visa, MasterCard, American Express)

*Except spaces reserved for Fairmont Le Manoir Richelieu valet parking.

Cloakroom

Coat check service is free.

Wheelchair Service

Wheelchairs are available free of charge to customers who require them during their visit. These can be obtained at the cloakroom and require proof of identity. We do not accept wheelchair reservations and cannot guarantee availability.

Gift Chips

The Casino sells gift chips in denominations of $5, $10, $25 and $100. Gift chips can be purchased from the Casino’s cashiers or by sending a certified cheque or money order for the desired amount to the following address:

Casino de Charlevoix
Cashier Supervisor
183 rue Richelieu
La Malbaie, Québec G5A 1X8

Rules of conduct in Québec casinos

Welcome to the Casino de Charlevoix

This establishment is restricted to persons 18 years or over.

Anyone appearing to be under 25 years may be asked for government-issued photo ID as proof of age.

This establishment offers a smoke-free environment.

Except for handbags, all bags and suitcases must be left at the coat check.

For their comfort, customers are asked to leave their overcoats at the coat check.

Photos or video recordings may be taken, but must respect the privacy of other customers.

No photos, videos or audio recordings of another person may be taken without his or her consent. Intrusive or abusive use is formally prohibited.

Unless indicated otherwise, cell phones or smartphones may not be used at gaming tables. Customers must step away from the gaming table to engage in a telephone conversation or to use their smartphone.

Customers must be appropriately dressed. Any clothing depicting violence or associated with any recognized violent group is prohibited.

The Casino reserves the right to restrict or refuse access to anyone exhibiting behaviour that disturbs others or Casino activities.

Contact Us

Casino de Charlevoix

183, rue Richelieu
La Malbaie (Québec) Canada G5A 1X8
Phone : 418 665-5300 or 1 800 665-2274
Fax : 418 665-5322

Have a question for the Casino?
Do you need information about the Casino de Charlevoix? Please contact Casino’s customer service at
cha-commentaires-internet@casino.qc.ca. We will be pleased to reply.

Fairmont Le Manoir Richelieu Hotel

181 rue Richelieu
La Malbaie, Québec
Canada G5A 1X7
Phone: 418 665-3703 or 1 800 441-1414
E-mail: lmr.reservations@fairmont.com

Restaurants

  • Le Charlevoix
  • Le Saint-Laurent
  • Bistro Le Bellerive

Information and reservations: Contact the Fairmont Le Manoir Richelieu at 418 665-3703 or 1 800 441-1414

Conventions and Banquets

Information and reservations: 418 665-3703 or 1 800 441‑1414

Group Travel Planners

Québec’s casinos are particularly attentive to the requirements of groups and provide personalized reservation services.

Consult the Casino de Charlevoix group packages exclusively designed for motorcoach groups.

Four Casinos, just one contact!
Phone: 514 499-5180 or 1 800 665-2274
Fax: 514 864-1886

Contact a reservation agent.

Need Help?

If gambling is affecting your life, or if a loved one is struggling with a gambling addiction, don’t hesitate to call this toll-free number:

1-866-461-0140, gambling: help and referral

This hotline is bilingual, strictly confidential, free, anonymous, and available 24 hours a day, 7 days a week.

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